Job title

Helpdesk technician

Job description

• First line support for all ICT-related issues of all end-users
• Log all relevant incident/service request details, categorize and prioritize issues
• Resolve the incidents/service requests within your knowledge, experience and known processes and procedures
• When needed you will escalate issues to a higher level
• Maintain a knowledge database to enhance quality of problem resolutions

Profile

Academic / Experience:

• A bachelor degree in IT
• A previous experience in a similar position is a plus but not required

Technical knowledge

• Operating Systems : Windows XP/Vista/7, Unix/Linux
• Network : TCP/IP

Personal skills

• Eager to learn, good communication (listening and speaking) skills, motivated, intuitive
• Good contact with the clients and politeness
• Good stress management
• Team player, but autonomous when needed
• Client minded
• You speak fluently Dutch, French AND English
• Knowledge of other languages is a plus

Offer

• A permanent contract with a career plan and growing opportunities
• An open and international work atmosphere within a dynamic and highly professional environment